Aligned expectations make happy clients. Inform before, delight during, keep them after.
Create a guide for my salonA client arriving with unwashed hair for a colour appointment
A 30-minute delay that throws off the whole day's schedule
Unrealistic expectations about the result
A client complaining they didn't know about the cancellation policy
Clients arrive prepared and on time
Expectations aligned before the appointment
Fewer complaints, more referrals
Clear policies mean fewer arguments
The full list, with how long each one takes
How much leeway, rescheduling, no-shows
Washed hair? Polish removed? Waxing?
How to make the result last longer
A direct link to WhatsApp or your system
A gallery of your work
Aligned expectations make clients happier.
An informed client complains less, refers more and keeps coming back.
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